Refund & Cancellation Policy
Clear, fair, and transparent guidelines for all digital transactions at Apex Topup Digital Technologies. Enforced by automated server API reconciliations and consumer protection laws.
Eligibility Matrix (Protected vs Excluded Scenarios)
Full Refund Protected
100% Guaranteed Reversal
Under the commercial authorization of Apex Topup Digital Technologies, full refunds with 0% deduction are programmatically granted under these verified conditions:
Payment was successfully deducted from your bKash, Nagad, or Rocket, but game credits were not delivered within 2 hours due to upstream distributor or server maintenance.
The requested gift card code (Google Play, Steam, etc.) or specific diamond denomination became unavailable post-payment confirmation.
Network lag or gateway double-posting caused your MFS wallet or card to be charged multiple times for a single checkout session.
Non-Refundable Scenarios
Consumable Digital Asset Exclusions
Because game credits and digital codes are instant, irrevocable virtual items, refunds strictly cannot be issued under the following circumstances:
The diamonds, UC, or gift codes have been delivered and verified by official publisher server APIs (Garena, KRAFTON, Moonton, etc.).
The customer mistakenly provided an incorrect Player ID / Zone ID and the automated server rail delivered credits to that account as instructed.
Once digital voucher keys or direct top-ups are fulfilled, transactions cannot be cancelled or swapped for alternative packages.
Automated Settlement Timelines & Disbursement Speeds
Once an eligible refund claim is initiated, our automated escrow system conducts cross-server reconciliation with the upstream publisher before triggering financial reversal:
Automated Audit Review
Server Log Reconciliation
Our verification bot checks the publisher API response status (delivery failure or timeout) to approve the reversal instantly.
bKash / Nagad / Rocket
Direct Wallet Disbursal
Reversal funds are deposited directly back into the originating mobile wallet with matching transaction reference and 0% deduction.
Visa / Mastercard / Gateway
Card Issuer Settlement
For international gateway checkouts (TransFi/Cards), reversals follow card association rules and reflect on bank statements in 3–5 working days.
Instant Dispute & Claim Submission Hub
How to File a Dispute Claim
If your order meets the eligibility criteria, submit a claim immediately. To expedite automated approval, provide the following parameters: